Customer Service Representative

About This Role

As a Customer Service Representative at TasklyAfrica, you will serve as the frontline voice for U.S.-based companies, handling customer inquiries, resolving issues, and delivering exceptional service via phone, chat, and email. You will work remotely from Africa while supporting customers across different time zones.

Responsibilities

• Handle inbound and outbound customer calls professionally
• Respond to customer inquiries via email, chat, and phone
• Resolve customer complaints and escalate issues when necessary
• Document customer interactions and update account records
• Meet daily and weekly performance targets (call volume, CSAT, resolution time)
• Follow company scripts, policies, and standard operating procedures
• Collaborate with team leads and managers for quality improvement

Requirements

• Excellent spoken and written English with a neutral or clear accent
• 1+ years of customer service or call center experience
• Strong communication and active listening skills
• Comfortable working with CRM tools (Zendesk, Freshdesk, Salesforce, etc.)
• Reliable high-speed internet connection (minimum 10 Mbps)
• Quiet, professional home workspace
• Ability to work flexible hours, including US business hours